Refund Policy

This Refund Policy applies to ARTIFLOW, a service operated by MaxArt Labs, LLC.

Last updated: June 18, 2026.

General Refund Terms

ARTIFLOW operates on a credit-based system for cloud image generation. Because each generation can consume cloud and AI compute resources immediately, refunds are based on unused credits and applicable consumer rights rather than flat access periods.

14-Day Refund Review Window

Unless a different rule is shown at checkout or required by applicable law, you may request refund review within 14 days of purchase. Eligible refunds are generally limited to unused credits or unused subscription value. Credits already used for generation jobs, completed custom digital generation, abuse, excessive usage, policy violations, or accounts suspended for prohibited use may be non-refundable where permitted by law.

Mandatory Cancellation Rights

If you are a consumer residing in the European Union, European Economic Area, United Kingdom, or another jurisdiction with a mandatory statutory cooling-off period, you may have the right to cancel your purchase within 14 days without giving any reason. Mandatory rights vary by location and remain unaffected by this policy.

Refund Calculations And Eligibility

For eligible refund requests within the applicable refund window, refunds apply only to the unused portion of your monthly credits or purchased credit package. Credits already used for generations are not refundable because the associated compute resources have already been consumed. Contact support to review your current usage and determine any remaining eligible refund amount.

Subscription Cancellation

You may cancel a subscription according to the cancellation options available in your account or through the payment flow. Cancellation stops future renewal charges but does not automatically refund credits already used or the elapsed portion of the current billing period unless required by law.

Technical Errors And Service Disruption

If a technical issue prevents a generation job from delivering output, or if a severe system outage occurs, you may request credit correction or refund review. Include the project ID, job ID, timestamp, account email, and a short description of the failed attempt.

FastSpring Payments

When FastSpring checkout is used, FastSpring may process payment, tax, cancellation, and refund operations as shown during checkout. Refund handling may require review by MaxArt Labs, LLC and/or FastSpring depending on the transaction state.

How To Request A Refund

To request a refund or raise a billing inquiry, contact support@artiflowstudio.com. Include your account email and transaction details.

Changes

MaxArt Labs, LLC may update this policy from time to time. The policy in effect at the time of your purchase will govern refund eligibility, except where mandatory law requires otherwise.